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Delivery
We are obsessed with quality – from manufacturing through to customer satisfaction, which is why we package and deliver our products with ‘white gloves’ care.
Products will be shipped to the delivery address within 14 working days. You will be updated on the status of your order in this period of time.
Each recliner is individually wrapped in recyclable plastic protective coverings. This makes for easy handling into your home, avoiding damage to walls and doors and to your new recliner too. Minimal assembly is required to place the backs onto the seats and finally to clip the individual units together.
NB information:
- Currently only for Gauteng area.
- All delivery fees are calculated on quote.
For more information, see our Ts&Cs here
A safer way of delivering
During this time, we would like to assure you that all necessary Covid-19 protocols are being followed. We care for the safety and security of our employees and our customers and strive to ensure everyone’s wellbeing.
These protocols include:
- Employees are required to have their temperatures taken and recorded throughout the day.
- Wearing of mask at all times is compulsory, including during delivery and while assembling your recliner suite.
- Employees are required to wash and sanitise their hands throughout the day.
- Employees are required to wash and sanitise their hands during the packing process, and all recliners are cleaned after they go through Quality Control.
- Our facilities are properly cleaned throughout the day with the appropriate disinfectants.
We appeal to you to leave the windows in your homes open for at least an hour before the scheduled delivery time to make sure there is sufficient airflow in the room. We also recommend that you stand outside the room during the assembly process to minimise contact. Most importantly, we urge you to let Reclineronline know if anyone in the household has been exposed to the virus or are showing any symptoms before our team make delivery.
If you would like to opt for a contactless delivery, you may do so. You will have the option for your recliner suite to arrive half assembled, or completely unassembled, together with an instruction manual.
We also recommend that you vacuum your suede suites or wipe down your leather look or leather upper suite with a warm, damp cloth straight after delivery. You can also use a clothes steamer if you have one.
Measure up and be prepared
before delivery
Trying to get a large, heavy item through a tiny doorway is no fun at all and finding your dream recliner does not fit into the space because measurements were not checked and double-checked, leads to disappointment.
1.
Gated communities
Check with management if big trucks are allowed inside the complex. If not please inform us so a smaller delivery vehicle can be arranged.
2.
Doorways
Check angles and width of doorways to avoid damages to furniture or walls.
3.
Stairways
Some stairways have low hanging beams and ceilings above. Take note of the height.
4.
Fixtures
Be aware of large lighting fixtures or decor items that might be in the path of delivery. If possible, remove these on delivery day, or inform the delivery team.
5.
Corridors & outside walkways
Some townhouses have narrow walkways between entrances. Be aware of these to make sure you select the right sized recliner.
6.
Clear a path
Planning ahead for delivery can ensure that it is a stress-free occasion. It is an investment into your home.
Please note that Reclineronline is not responsible for any damage incurred to your home
during delivery and installation. Delivery is outsourced to an external delivery company
Returns and refunds
We aim to process your return request within 4 days. Should you have any queries, please contact us in writing at returns@reclineronline.co.za. Reclineronline offers a full money back guarantee, however, you will be responsible for the delivery charges.
View our full Ts & Cs here