TERMS AND CONDITIONS

Orders

The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer, as long as such products are available and not sold out.

A purchasing contract (“sale”) between the user and Reclineronline shall be completed only once a user has placed an order and the payment has been processed fully, meaning Reclineronline has received and accepted the payment.

Reclineronline reserves the right to cancel any order.

Payment

If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.

For EFT payments:

  1. You have 12hours to pay and send us proof of payment.
  2. If you do not pay in time, we will cancel the order on your behalf.
  3. Orders placed after hours, on weekends or public holidays will be processed the following business day.

For Finance Applications:

Applications will be approved or declined on the sole discretion of the service provider, based on the information provided by the customer on application. Reclineronline will not be held responsible for the outcome of such application. Reclineronline will only proceed with manufacture once the signed agreement has been received from the finance service provider.

If you have any questions with regard to payment, please contact us on at hello@reclineonline.co.za

Reservation

Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).

If an item is listed as “on hold”, this means that a user currently has the last of these items in their Reclineronline shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.

Availability

Please note that the stock of all items on offer is limited. Reclineronline will make all reasonable attempts to ensure that product sales are ended when stock runs out.

If it happens that Reclineronline is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Reclineronline will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.

Termination of Suspected Fraudulent Orders

Reclineronline reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes, but is not limited to, instances of suspected stolen credit cards and abuse of referral programme incentives.

On occasion, a Customer Service Agent may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Reclineronline may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).

In the event of a fraudulent purchase being placed on Reclineronline, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Reclineronline does not process refunds for orders suspected of fraud.

Reclineronline does not accept cheque payments.

Products and Shipping

Products will be shipped to the delivery address within 14 working days. Customers will be updated on the status of their order in the course of the 14 working days.

Shipping Policy

  1. Reclineronline is an online retailer and delivers in Gauteng only. We do not allow for order collections from our factory. The service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person. Note: if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
  2. Reclineronline cannot ship to P.O. boxes, farms or rural areas.
  3. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
  4. All goods in transit are insured.
  5. Reclineronline reserves the right to amend shipping costs at any time. 

Delivery

  1. Delivery time is based on the estimated time provided by the courier companies we use.
  2. Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach the customer, the order will be returned to our warehouse and checked back into stock until such time as the customer contacts Reclineronline. The customer will incur a R250 per day storage fee as well as additional delivery fees.
  3. Recliners take an average of 14 working days to manufacture. Reclineronline will strive to deliver the item within this 14 working day period. Should there be a delay for any reason, Reclineronline will notify the customer. Reclineronline will not be held responsible for delays that are deemed to be outside of our control.
  4. You have 7 working days upon receipt of your order to contact Reclineronline in writing for a refund.

We aim to process your return request within 4 days. Should you have any queries please contact us in writing at hello@reclineronline.co.za. Reclineronline offers a full money back guarantee; the customer, however, will be charged a  R500 admin fee as well as be responsible for the delivery charges.

Returns and Refunds

Refunds are offered in the original method of payment. EFT and credit card refunds will take 7 working days to process and reflect in the customer’s account due to the reflection delay between banks. Refunds for Payfast payments can take 7-10 working days to process and the customer will be responsible for the merchant fee incurred, which will be deducted from the refund. The customer will also be responsible for the costs incurred to collect the item/s and this cost will be deducted from the refund amount due to the customer.

Defective Items

If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you should notify Reclineronline in writing, within 2 days of delivery. A Customer Service Agent will contact you to arrange shipping. If the defect is due to customer negligence, the customer shall be liable for courier fees as well as the cost of the repair.
You will either receive a refund or Reclineronline wallet credit, or have the product repaired or replaced, depending on the situation.
To log a return, click here and select “Returns” in the “enquire about” section. 

Cooling Off (Cancellation Policy)

Due to the order being specifically manufactured for the customer upon payment, any item that is cancelled after 3 days of payment will incur a 50% non-refundable charge. 

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery, you have 7 working days to notify Reclineronline in writing that you wish to return the item or that the product is defective. After this 7 working day period Reclineronline reserves the right to refuse a return or exchange.

Refunds

Refunds are offered in the original method of payment or into your Reclineronline wallet. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 7 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

In accordance with the Electronic Communications and Transactions Act Reclineronline offers a 7 day return /refund policy on correctly supplied non-defective goods.

In the event that the customer elects to return the goods and claim an exchange or refund, goods must be returned to our warehouse in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. The cost of return of the goods shall be for the customer’s account.

Final sale products are not eligible for return or exchange; therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.

Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style, we will process a refund to your Reclineronline wallet.

Products eligible for return or exchange may be refunded into your original method of payment or to your Reclineronline wallet.

ERRORS AND OMISSIONS EXCEPTED (E&OE)

While every care is exercised, Reclineronline shall not be liable for errors on this website (reclineronline.co.za); including the mis-positioning of any advertisement or the wrong pricing of products. Should a case such as this occur, Reclineronline has the right to amend the error without effect. Customers who view an incorrect ad or price do not have the right to make any claim. 

Special Order Goods

In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7 day return/ refund policy is not applicable to customer made/ special order goods. In the event that a special order is cancelled we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Reclineronline at the time of cancellation.

Goods Assembled by the Customer

Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative. If the customer chooses to unbox and assemble the product him/herself, Reclineronline takes no responsibility for damages that may be caused. Customer shall acknowledge this upon delivery.

Please note that shipping fees are not refundable.

GUARANTEES

All our products carry a 1-year warranty. This covers factory faults or defects. NO damages caused by wear and tear, negligence, abuse, accidents or causes unrelated to defective materials or workmanship are covered, or if the recliner has been altered in any way from its original state.

Other specific guarantees are as follows:

Recliner mechanism:5 years
Frame:3 years
Workmanship, stitching and foam: 2 years

If a unit needs to be repaired or recovered, the fabrics used may be of a different dye lot to those used to produce your unit originally, so colours may not be identical.

Factory faults are repaired at no cost to the customer. The workmanship, construction and all raw materials used for repairs are included.

This guarantee does not include:

  • Fair wear and tear
  • Coverings of any type

Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment by our trained staff and will be subject to management’s discretion.

Guarantees do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.

Guarantees will similarly not apply where the customer has disregarded the Reclineronline’s care and cleaning instructions.

Should you have a warranty claim please contact us on: hello@reclineronline.co.za

Leather Goods and Leather Upper Goods

Please take careful note that leather is a skin and carries natural inherent characteristics, which are normally associated with a product of this nature. Variations in colour, shade and tone can be expected. Tick bite marks, scratches and scars do occur on genuine leather and due to the natural elasticity of hides, leather will stretch with use. These features enhance the unique character of the leather goods. Reclineronline will not accept any claims for these inherent characteristics.

Please take further note that allowance must be made for a percentage of foam compression in the lounge suite seats, which can occur over time.

Recliner suites have moving parts which are subject to ordinary wear and tear depending on the frequency of use. Allowance must be made for this.

Cleaning and Care Instructions

Customers are to take note of cleaning instructions pertaining to suede, leather look, leather upper and full leather products (provided in the welcome pack and available on the website). Failure to adhere to these cleaning instructions will negatively affect all guarantees.

Promotional Voucher Codes

From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.

Promotional vouchers are issued at the discretion of Reclineronline. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.

A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

Please note:

  • No promotional voucher codes can be used towards the purchasing of gift cards sold on our website.
  • The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
  • The minimum order spend when applying a promotional code to your order should be equal to or greater than R100.
  • If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to the customer.

Competitions

From time to time, Reclineronline may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time and will be disclosed during the running of the competition.

Reclineronline cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Reclineronline at its full discretion. Reclineronline staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.

Referral

Customers may participate in a referral programme. Reclineronline may make changes to this programme from time to time.

Service Disruption

Reclineronline reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Reclineronline cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

Reclineronline and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Reclineronline.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

Reclineronline reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Customer Service Agent may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Reclineronline may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

Reclineronline reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s&C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Final Sale Items

Final sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Customer Service Agent will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Reclineronline wallet will be credited.

Gift cards are valid for up to 3 years.

The Fine Print

Return requests will be approved at the discretion of Reclineronline.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture returned not in their original, undamaged packaging.

Please note that items arriving after the 7 working day return deadline, or arriving without prior communication with Reclineronline, will not be accepted and will be returned to sender.

Exchanges

Exchange requests will be approved at the discretion of Reclineronline.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture returned not in their original, undamaged packaging as well as the relevant delivery fee.

Please note that items arriving after the 7 working day exchange deadline, or without prior communication with Reclineronline, will not be accepted and will be returned to sender.

Incorrect/Damaged/Faulty/Late Goods

In the case of incorrect/damaged/faulty products – exchanges or replacements are the responsibility of Reclineronline. Please notify us in writing, of the incorrect/damaged/faulty product and within 2 days of receipt of the product.

Locally made world class