Excellent service. Arrived on the day in the contract and even though a wrong item arrived, it was rectified the same day
My rating wouldve been 5 stars but unfortunately as soon as the process got to the logistics department it fell apart. ,i was contact the first time on friday and told delivery was the next day ,REALLY... Then i was contacted the following monday in the evening and delivery arranged for friday BEFORE 11am as i would have to take time off work and would go in later ,i was ensured she would communicate with the driver to ensure this happened,no contact was made further until I called your logistics ,lady named Marilyn,asking whether the driver was on route at 10am ,to which i was then told that I mustve misunderstood her as the driver was starting in sandton and i would only get delivery later that day ,but she would contact the driver and come back to me and inform me a hour aswell before the driver left the stop before me he was on his way and he would contact me ,so ok went to work and waited ,at around 1:30pm after no contact again since 10am i again called marylin, she again said she would come back to me , again i waited ,about 30min later i got a missed call from the driver ,then on the second call we made contact ,he told me he was 10min away ,and then said he tried numerous times during the morning and afternoon to contact me ,rubbish 😡 it. Was 2 calls and thats what i told him and he then just put the call down , only after i got home 25min later and was busy opening my front door did marylin call back asking if i was on my way yet? ,when i informed her i was already opening my door and they were already offloading she put down the call without any thankyou or apology or goodbye ... So service from your logistics and delivery crew is sorry to say appualing....Nevertheless its a very sturdy and well made recliner set ,only suggestion i would have is that at the bottom it has the two slots it clips into ,maybe make a single one ontop Aswell ,because when sitting on or moving around if you ,lean or lift to much on the one side it tends to come apart
Bought my couches in 2021, two years down the line they started tearing. I went to the store to complain they said there is nothing they can do
From the show room at Menlyn Mall to the delivery. Brilliant service. Kept us up to date every step of the way. From production to the delivery date. Highly recommended. Always friendly and helpful. The quality and workmanship is excellent. Thank you.
The sales lady at the Centurion branch was helpful and friendly. The constant updates on the progress was really wonderful.Unfortunately, the delivery people let everyone down! Money was put on a table, this would have been given as a tip for them... however they simply helped themselves to the money.
I received regular communication about my order and my dad's chair was delivered ahead of schedule! My dad is really happy with his chair and says it's very comfortable.I am ecstatic with how smooth the whole process has been!I haven't seen the chair as yet as it was delivered to my dad so I unfortunately can't add any photos.
Good value couches and build quality seems to be solid. Happy to have our couches before the date and professionally assembled.
The recliner is good quality and we are very happy with the recliner. Good staff. We only had a problem the day it was delivered they did not deliver the whole recliner only two pieces of it they delivered the other half later that day at 7:30 at night.
Worst buying experience ever when we made our purchase we specifically asked if they deliver on Saturdays.No response from their delivery team no way to contact any one.This is the most frustrating experience i have had with any service provider.I wil never buy from them again and would advise every one to keep clear of them. If they are this useless at delivery how are they going to handle warranty's or faults on the products.
Amazing service - constant communication on the process and the product is beautifully crafted. Thank you so much!!
From beginning to the end the service was excellent. The recliners is absolutely fantastic. Will recommend recliner online too anybody looking for a good deal.
The service levels received from Recliner Online exceeded all our expectations from the time of selecting the chair in the Stone Ridge showroom branch right through to delivery, the interaction was top class and in a different league.It's probably the highest standards we've experienced from any company in a long time and the product is also really great quality and manufactured to very high standards.I would definitely recommend Recliners Online to anyone in the market for a new recliner chair.
Grace was very patient with us during the buying process. We went back to Recliner shop at Centurion a couple of times as we were not sure yet of the colour and brand. She guided us and was very friendly. Well done. Excellent service.
I was so impressed with their service. They kept phoning me to keep me updated with how far the lounge suite was in production, and delivery was prompt. Even a call to find out if I was happy the next day. This company really stands out for good service. Well done Recliner Online!
I'm happy with their service. From admin to delivery guys they communicate, updates every now and then. And couches a soooo beautiful and comfortable.
Excellent service and helpful staff. Received a phone call to give update on order status. Am absolutely satisfied with the quality of the lounge suite, had an all round fantastic experience and would highly recommend them
Service from shop sales assistant to all the updates and feedbacks and delivery was excellent. First time ever that I don't have to call and find out what is happening. Team keeps you updated. This was a shoppers dream experience.
Absolutely in love with our new lounge suite. We shopped every furniture store within reasonable distance from us and Recliner Online had by far the most comfy couches. A huge bonus is that we were able to customise it with colour, material and features. Excellent service as well.
Very good quality furniture I am 110% satisfied with my orderThanks to all the team for the good service
Recliner Online was recommended to us. Excellent service and product. Good customer relationship.Delivery was within a week.Will certainly recommend them to others. Thank you. Shirley.
The service was good and I don't have any complains, also the couches are comfortable and very nice .Thanks to Marilyn for assistance.
Awesome service, prompt responses and yeah!!!! Delivery on time as promised. Lounge suite looks beautiful and is really very comfortable.
The customer service I received the day I went to Centurion branch it was so awesome. The sales representative she was so patient and was so helpful. The delivery was exactly on time as according to the agreement.
We received excellent service during our lounge suit purchase. Shirley from Centurion branch went out of her way and walk the extra mile to satisfy our need. Thank you, Recliner online, we highly recommend potential buyer to make use of your service and products.
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